FAQ
Ordering
How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations are not guaranteed. If you need to make an update, please contact us as soon as possible and we’ll do our best to help before your order ships.
Do you offer local pickup?
Local pickup may be available during store hours. Please select the pickup option at checkout (if available) or contact us for assistance.
Do you restock sold-out items?
Some items may be restocked, while others are limited quantities and may not return. If an item is restocked, it will be updated on the website. Feel free to reach out if you’re looking for something specific.
Shipping, Returns & Exchanges
How much is shipping?
Shipping rates are calculated at checkout based on your location and order size.
When will my order ship?
Orders typically ship within 1–3 business days. Shipping times vary based on the carrier and destination and are separate from processing time.
Do you ship internationally?
At this time, we ship within the United States only.
My package says delivered, but I don’t have it — what should I do?
Once a package is marked delivered by the carrier, responsibility transfers to the customer. We recommend checking with neighbors or contacting the carrier directly for assistance.
What is your return policy?
We accept returns within a specified timeframe from the delivery date, provided items are unworn, unwashed, and in original condition. Approved returns are issued as store credit unless otherwise stated.
Are sale items final sale?
Yes, all sale items are final sale and are not eligible for return or exchange.
How do I start a return or exchange?
To begin a return or exchange, please contact us at service@cowhideandconchos.com with your order number and details.
Who covers return shipping?
Customers are responsible for return shipping costs unless otherwise noted.
Product & Fit
How do your items fit?
Fit can vary by style. We recommend reviewing product descriptions for specific fit notes and sizing guidance. If you’re between sizes, sizing up is often a safe choice.
Where are your products made?
Our pieces are thoughtfully sourced from trusted vendors and makers who align with our brand standards.
Are your jewelry and accessories handmade?
Many of our jewelry and accessory pieces feature handcrafted or artisan details. Each product description will note specific details when applicable.
How should I care for my jewelry?
To maintain the quality of your jewelry, avoid exposure to water, perfumes, lotions, and harsh chemicals. Store pieces in a dry place when not in use.
Payments
What payment methods do you accept?
We accept major credit cards and secure checkout options available through Shopify.
Do you offer payment plans?
Payment installment options may be available at checkout, depending on eligibility.
General
Where are you located?
We are located inside The Market on Main in Anita, Iowa.
How can I contact you?
For questions or support, email us at service@cowhideandconchos.com. We aim to respond within 1–2 business days. You can also reach out via our Contact Page.
Do you offer collaborations or partnerships?
For collaboration or partnership inquiries, please head to our Collabs page.
Question not answered here?
No worries - reach out via our contact page, and a member of team will be in touch.
